This outage affected our users and we apologize for the inconvenience it may have caused. We were made aware of issues with login at 18:12 UTC / 13:12 ET and started implementing fixes to critical systems at 18:39 UTC / 13:39 ET.

Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.On March 8, we experienced a global outage triggered by issues in a cloud-hosted service discovery system used at Spotify.

If this didn’t help, you may need to troubleshoot further with the device's manufacturer.

Your SD card is not causing problems, try removing it (Android only).

Your device's battery is sufficiently charged.Your firewall isn’t blocking Spotify (desktop only).Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market.Check your network connection, or switch to a different network.Check your device is not in offline mode.Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify. Make sure your internet connection is stable.Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.If you're having technical issues when playing something on the Spotify app, try these first:

Spotify down now